Shipping Policy

All Porlex Orders are shipped from our warehouse in Calgary, Canada, with all customs clearance charges paid for by us. We aim to ship same or next business day, depending on the time of day you place your order, but may have a delay of up to 4 business days depending on current order volumes.

Shipping Methods

Standard Shipping
4-8 business days 

UPS Standard
5-7 business days

UPS Worldwide Expedited
2-5 business days 




Please be advised that due to COVID-19 and the increase in online ordering experienced all across North America, some delivery services and areas have been experiencing delays. During this time, any Service Guarantees have been suspended by all shipping carriers.

For further information regarding shipping timelines and delays that may affect your area, please review statements and FAQ for UPS and Canada Post.

As soon as your order has shipped, you will receive tracking information via email from us (unless an untracked shipping method was selected at checkout). Once your order has been shipped, please feel free to contact the shipping carrier directly for any delivery related updates.